Frequently Asked Questions

QUESTIONS ABOUT...

Products

May l Custom Logo?

Yes you can but need more than 20pcs order

How is the Warranty?

Waranty is 2 years,Poduct Lifetime is 15 years

Do your products have any certifications?

All of our Product are certified.

Small order is ok?

yes,we have stock

QUESTIONS ABOUT...

Ordering and Shipping

What is the minimum order quantity for wholesale orders?

There is no order minimum. We're pleased to offer industry exclusive pricing to our approved partners, no matter how many items they need.

What's the lead time for orders?

the estimated delivery time for standard shipping is 3-7 business days, depending on the destination. Expedited shipping options are available for an additional fee.

For more details on shipping methods, large volume orders, and international shipping, see ourfull shipping policy.

How will my order be packaged?

We take care to package orders so they arrive safely, without breakage or spillage.

Your order will arrive in materials made from recycled content.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Do you offer local pickup?

We don't offer local pickup at this time. If this is something you'd be interested in seeing in the future, let us know!

QUESTIONS ABOUT...

Policies

What's your return policy?

At Jiemei, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

If you wish to initiate a return, please contact your dedicated customer care rep within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

See our full return policy for details.

Do you offer exchanges?

We don't offer exchanges: simply initiate a return, then purchase the product you'd like instead.

How do I become a wholesale partner?

Visit ourBecome a wholesale partnerpage to learn about the program, and to apply.

Do you offer a product guarantee?

Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.